The North Face IM Retail Survey
- Take a super duper short survey in regards to a North Face purchase
- Consumers will need Internet access and about 6 minutes of their time
- All feedback will help improve North Face products and the feedback will never be sold to a third party
TheNorthFace.com/IMRetailSurvey is operated by InMoment Inc and is available in English or French. The customers information will never be shared with the employees who checked them out during the process of their purchase. In order to start The North Face IM Retail Survey please have the 20 digit survey code on hand (this code can be found on the customer receipt below the bar code.
Questions encountered during the course of taking TheNorthFace.com/IMRetailSurvey?
- Based on your recent experience, how likely are you to recommend shopping at this North Face store to a friend or family member?
- How would you rate your overall satisfaction with the entire shopping experience at this North Face store?
- Overall, how would you rate the physical store environment at this North Face store?
- Overall, how well did North Face products meet your expectations?
At the end of the survey the customer is only offered to join the NorthFace VIPeak Rewards program which provides reward points on purchases fro The North Face (online or in store). These points can then be redeemed for adventures around the globe, future event entries or cash back credit at North Face retail locations. The VIPeak Rewards program is pretty nice BUT one would like to see a better reward for providing feedback in regards to customer survey (i.e. money saving coupon or a sweepstakes entry would be ideal here).
www.TheNorthFace.com/IMRetailSurvey Final Notes
- Requires the Internet
- DOES NOT provide a reward for the customers time
- Feedback will be used to make North Face a better place to shop and improve products (i.e. snow jackets, winter boots)
References